The Onyx Weave Clog

Shipping & Return Policy
Our main goal is to make our customers’ experience as satisfying and comfortable as possible. Although we hope you’ll be happy with your purchase, we offer you the option to return it if needed.

Can I return the product if it doesn’t match the picture or has a defect?
If the product does not match the photo on our website or has a defect, it can be returned free of charge, with no shipping fees.

What if there is a size difference?
If there is a size difference, the customer is responsible for the shipping cost, which will be deducted from the replacement order.

What if I refuse to receive the order without a valid reason?
If the customer refuses to receive the order without any valid reason or quality issue, the shipping cost will be charged to the customer.

Can I exchange the product after receiving it?
If you wish to exchange a product after receiving it, the customer will cover the shipping cost for the exchange.

What is the return or exchange period?
Returns or exchanges are accepted within 14 days from the date of receiving the order.