بلاك أورا لوكس

Returns and Exchanges Policy
Thank you for shopping with us! We hope you are happy with your purchase. However, if you are not fully satisfied, we are happy to assist with returns or exchanges within 7 days of receiving your item.

Return & Exchange Eligibility
Returns and exchanges are accepted within 7 days from the date you receive your order.

Items must be unused, in their original condition, and with all original packaging.

Please include the receipt or proof of purchase when returning or exchanging items.

How to Initiate a Return or Exchange
Contact Us: To start a return or exchange, please contact our customer service team at [info@scarpehandmade.com]. Include your order number, the item you would like to return or exchange, and the reason for the return.

Return Shipping: Once approved, we will provide instructions on how to return your item. Please note, customers are responsible for the return shipping cost unless the item is defective or incorrect.

Processing Your Request: Once we receive your returned item, we will inspect it and process your refund or exchange. We’ll notify you via email once the return or exchange is complete.

Refunds
Refunds will be processed to the original payment method used at the time of purchase.

Please allow 5–7 business days for the refund to appear in your account after we process the return.

Exchanges
Exchanges are subject to stock availability. If the item you wish to exchange for is not available, we will notify you and offer a refund or credit.

Non-Returnable Items
Items marked as final sale, customized, or clearance cannot be returned or exchanged.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [contact email] with photos of the item and its packaging. We will ensure you receive a replacement or full refund for the defective or incorrect product.